Refunds policy

You are entitled to cancel your donation within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you have donated or on which a third party you have appointed, who is not the carrier, takes possession of the donation received.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail care@trueleaf.org.in

Cancellation & Refund Policy

At TrueLeaf Foundation, we are committed to transparency and building trust with our donors and supporters. This policy outlines the conditions under which refunds for donations will be processed. Please read carefully to understand your rights and our obligations.

Refund Eligibility

Donations made to TrueLeaf Foundation are generally non-refundable. However, in exceptional circumstances, we will consider refund requests in the following cases:

• Technical Error: The donation was made due to a technical issue (e.g., multiple donations were processed by mistake).

• Unauthorized Transaction: The donation was made without the donor’s permission or knowledge.

• Incorrect Amount: The donation amount was entered incorrectly (e.g., an extra zero was mistakenly added).

Time Frame for Refund Requests and Refund Process

• Refund requests must be made within 2 days of the original donation date. Requests made after this period may not be honoured.

• Refunds will be processed within 14 business days of receiving a valid request.

How to Request a Refund

To request a refund, please contact us at care@trueleaf.org.in with the following details:

• Full name

• Date of donation

• Donation amount

• Transaction ID or receipt number

• Reason for the refund request

We will review your request and process the refund within 14 business days. Please note that refund processing times may vary depending on your payment method and financial institution.

• Refunds will not be issued if a tax exemption certificate has already been provided, unless there was an error on TrueLeaf Foundation’s part.

Cancellation Policy

1. Donors can cancel their donation within 2 days of making the payment.

2. To cancel a donation, please send an email to care@trueleaf.org.in with the donation details, including the transaction ID and date.

3. After 2 days, cancellations will only be processed if the donation has not been allocated to any charitable project. Refunds will be processed within 14 business days.

Issuing of Donation Receipts

• Donation receipts will be sent via email or post, based on the donor’s preference.

For any queries or further assistance regarding donations, please contact us via email at care@trueleaf.org.in or call 9156110625 during office hours: Monday to Saturday, 10:00 AM to 6:00 PM.

Refunds policy